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A Word From Our Clients

EpicPay's customer support team seems to always be there for us! We have called the 800 number on several occasions. Our questions are always answered quickly and efficiently.
What to us might seem like a major problem is easily solved by the customer service professionals. And they understand how important time is in problem solving. I have never been disappointed! Good for you, EpicPay!

We have been working with EpicPay since 1999 and they are like part of the family. We sell our accounts based on our superior customer service which is by far the best in the industry. Every account is treated equally whether they process 1,000 monthly or 100,000 monthly. This is what separates them (us) from the rest in an extremely competitive industry.

Hi Norm,
Let me say again what a pleasure it was to speak with you today. Your professionalism and patience in assisting us with our issue was amazing. …you took the time to provide us with an additional report to assist us with our reconciliation – just outstanding! Your kindness and thoroughness went a long way in helping us resolve our problem – THANK YOU!!!!!

We have been customers of EpicPay since May 2007. PostNet is a national franchise and we originally went with the approved vendor for the PostNet group due to the rate they offered. Our POS system uses ICVerify and after 4 years the former merchant services group decided to discontinue support for ICVerify.

Making the switch from a former company to EpicPay was relatively easy due to Brandon Burden’s on sight assistance and the help of their technology group. They did support ICVerify and also give us a comparable rate. Epic Pay’s customer support team has always been able to answer any questions and resolve any issues (which have been very rare) with courteous and professional assistance.

During our 11-year tenure as an EpicPay client we've experienced exceptional service and very reasonable rates. Emailing receipts and settlement reports helps us keep a daily log of our giving which proves very useful for record keeping. Facilitating monthly recurring giving makes the process more automated for us and our members. All of these things are priority for a non-profit who relies on economic solutions and volunteers for some of our daily operations. Implementing a system that makes giving convenient has been crucial for our church. We knew we needed to accommodate online giving for our constituents who preferred donating with credit cards because of the benefits (rewards) they get through using them, or for those who traveled frequently. What we didn't know was that our donation stream would increase significantly because of the accessibility it provided.

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